Privacy Policy
1. Who We Are
The data controller is Opardi Software SRL, CUI 49719875, J32/491/2024, headquartered in Sibiu, Romania, accessible at flexifactory.shop.
DPO / GDPR enquiries: contact@flexifactory.shop
2. What Data We Collect
- Identity data: first name, last name, email address
- Delivery data: address, county, postal code, phone number
- Payment data: processed exclusively through PCI-DSS certified payment providers; we do not store card data
- Technical data: IP address, browser type, pages visited (via analytical cookies, with consent)
3. Purposes of Processing
| Purpose | Legal Basis |
|---|---|
| Processing and delivering orders | Performance of contract (Art. 6(1)(b) GDPR) |
| Tax and accounting obligations | Legal obligation (Art. 6(1)(c) GDPR) |
| Marketing communications (newsletter) | Consent (Art. 6(1)(a) GDPR) |
| Site improvement (analytics) | Legitimate interest (Art. 6(1)(f) GDPR) |
4. How Long We Keep Data
- Order data: 5 years (tax obligations)
- Customer account data: until account deletion
- Marketing data: until consent is withdrawn
5. Who We Share Data With
Your data may be shared with:
- Courier providers (FAN Courier, DPD, Cargus) — for delivery
- Payment processors (Stripe, PayPal) — for transactions
- Shopify Inc. — e-commerce platform (USA; transfer covered by Standard Contractual Clauses)
- Public authorities — when required by law
We do not sell your data to third parties.
6. Your Rights
Under GDPR, you have the right to:
- Access — request a copy of your data
- Rectification — correct inaccurate data
- Erasure — the "right to be forgotten"
- Restriction — limit processing
- Portability — receive your data in a structured format
- Objection — to processing based on legitimate interest
- Withdraw consent — at any time, without retroactive effect
To exercise your rights: contact@flexifactory.shop. We respond within 30 days.
You also have the right to lodge a complaint with the supervisory authority in your country. In Romania: ANSPDCP: dataprotection.ro.
7. Cookies
We use essential cookies (site functionality) and analytical cookies (with your consent). You can manage your preferences via the cookie banner displayed on your first visit.
8. Security
We apply appropriate technical and organisational measures to protect your data (HTTPS, restricted access, certified providers).
9. Changes to This Policy
We reserve the right to update this policy. The updated version will be published on the site with the effective date.
10. Contact
Opardi Software SRL | CUI 49719875 | Sibiu, Romania
Email: contact@flexifactory.shop